Privacy Policy

This Privacy Policy ("Policy") is published by mpored ("mpored", "we", "us", "our", "the Company"), the operator of the online casino and sports betting platform accessible at https://mpored.click ("the Platform"). This Policy applies to all Users ("you", "your", "the User") who register an account on, or otherwise interact with, the mpored Platform.

mpored is committed to protecting and respecting the privacy of all Users. This Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be collected, processed, stored, and disclosed. It has been drafted in alignment with internationally recognised data protection principles and in consideration of applicable Malaysian data protection obligations.

By accessing the Platform, registering an account, making a deposit, or placing a wager on mpored, you acknowledge that you have read, understood, and consent to the data practices described in this Policy. If you do not agree with any part of this Policy, you must cease use of the Platform immediately.

For the purposes of this Privacy Policy, the following definitions apply:

mpored collects and processes the categories of Personal Data described in the table below. We collect only the data necessary for the specific purposes identified, in accordance with the principle of data minimisation.

We do not intentionally collect sensitive Personal Data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information. If any such data is inadvertently shared with us through support communications, it will not be processed beyond what is necessary to resolve the specific enquiry.

mpored collects Personal Data through the following means:

4.1 — Direct Collection

• Information you provide when completing the registration form on the Platform.
• KYC documents submitted in response to our identity verification requests.
• Information provided when contacting our customer support team via live chat or email.
• Information provided when setting responsible gambling preferences, such as deposit limits or self-exclusion requests.

4.2 — Automated Collection

• Technical data collected automatically when you access the Platform, including IP address, device identifiers, and browser metadata, collected via server logs and analytics tools.
• Gaming activity and transaction data generated automatically as you interact with the Platform's games, betting markets, and payment systems.
• Cookie data collected via browser cookies and similar tracking technologies as described in Section 10 of this Policy.

4.3 — Third-Party Sources

• Identity verification data from KYC / AML service providers used to validate the authenticity of documents you submit.
• Fraud prevention data from third-party risk management partners who flag suspicious account activity patterns.
• Payment confirmation data from payment processors including DuitNow operators, FPX-connected banks (Maybank, CIMB, Public Bank, RHB, Hong Leong), and e-wallet providers (Touch 'n Go eWallet, Boost, GrabPay).

mpored processes Personal Data solely for legitimate, specified purposes. We do not process your data in ways that are incompatible with the purposes for which it was collected. The primary purposes for which we process your data are:

• Account Creation and Management: To register your account, verify your identity, maintain your account settings, and manage your gaming preferences.
• Payment Processing: To facilitate deposits and withdrawals via your chosen payment method (e.g., DuitNow, Touch 'n Go eWallet, FPX, BTC/USDT) and maintain accurate financial records in MYR.
• KYC and Identity Verification: To comply with anti-money laundering (AML) and Know Your Customer obligations applicable to gambling platform operators.
• Platform Delivery and Improvement: To provide access to the mpored game library and sports betting markets, and to improve platform performance, stability, and user experience based on aggregated usage analytics.
• Customer Support: To respond to and resolve your support enquiries submitted via live chat or email.
• Responsible Gambling Compliance: To enforce responsible gambling tools including deposit limits, self-exclusion records, and cooling-off periods, and to identify patterns of potentially problematic gambling behaviour.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, bonus abuse, account takeovers, and other prohibited conduct as described in our Terms & Conditions.
• Marketing Communications: Where you have provided explicit consent, to send you promotional offers, bonus announcements, and platform updates. You may withdraw this consent at any time.
• Legal and Regulatory Compliance: To comply with applicable legal obligations, court orders, and lawful regulatory requests from competent authorities.

mpored processes Personal Data on the following legal bases:

mpored does not sell, rent, or trade your Personal Data to any third party. We may share your data only in the following limited and controlled circumstances:

7.1 Payment Service Providers

To process your deposits and withdrawals, we share the minimum necessary transactional data with our payment partners, including operators of DuitNow, FPX-connected banks (Maybank, CIMB, Public Bank, RHB, Hong Leong), and e-wallet services (Touch 'n Go eWallet, Boost, GrabPay), as well as cryptocurrency exchange partners for BTC and USDT transactions. These providers receive only the data required to complete the specific transaction.

7.2 Identity Verification Partners

KYC document data is shared with licensed third-party identity verification service providers for the sole purpose of authenticating the identity documents you submit. These providers are contractually prohibited from using your data for any other purpose.

7.3 Fraud Prevention and Security

We may share data with anti-fraud and risk management partners to identify and prevent suspicious activity, account takeovers, and financial crime. Data shared for this purpose is limited to that strictly necessary for the risk assessment in question.

7.4 Legal and Regulatory Authorities

mpored may disclose Personal Data to law enforcement agencies, regulators, or courts where required to do so by law, court order, or lawful regulatory instruction. We will notify you of any such disclosure where we are legally permitted to do so.

7.5 Corporate Transactions

In the event of a merger, acquisition, or sale of all or part of mpored's business, your Personal Data may be transferred to the acquiring entity as part of the transaction. You will be notified of any such change and the privacy implications in accordance with this Policy.

The mpored Platform is designed to serve Malaysian players, and our primary data processing infrastructure is oriented accordingly. However, certain third-party service providers engaged by mpored may be located in, or process data in, jurisdictions outside Malaysia.

Where Personal Data is transferred to a jurisdiction that does not provide an equivalent level of data protection to that applicable in Malaysia, mpored will ensure that appropriate safeguards are in place prior to any such transfer. These safeguards may include contractual data protection clauses, standard contractual terms, or other recognised mechanisms appropriate to the circumstances of the transfer.

mpored retains Personal Data for no longer than is necessary to fulfil the purpose for which it was collected, subject to overriding legal retention obligations. Our indicative retention periods are as follows:

Upon the expiry of the applicable retention period, Personal Data will be securely deleted or irreversibly anonymised. Where anonymisation is applied, the resulting data no longer constitutes Personal Data and may be retained for statistical or analytical purposes without restriction.

mpored uses cookies and similar browser-based technologies to operate and improve the Platform. The following categories of cookies are used:

• Strictly Necessary Cookies: Required for the Platform to function. These include session authentication cookies and CSRF protection tokens. These cannot be disabled without rendering the Platform non-functional.
• Performance and Analytics Cookies: Used to collect aggregated, anonymised data about how Users interact with the Platform, including pages visited, session duration, and error events. This data is used to improve platform performance and stability.
• Functionality Cookies: Used to remember your preferences such as language settings, preferred game categories, and display configurations between sessions.
• Fraud Prevention Cookies: Used by our security and anti-fraud systems to identify unusual activity patterns, including device fingerprinting techniques used to detect duplicate account attempts.

mpored implements a comprehensive set of technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, destruction, or alteration. These measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your browser and the mpored Platform is encrypted using industry-standard Transport Layer Security (TLS) protocols.
• Data Encryption at Rest: Sensitive stored data, including KYC documents and financial records, is encrypted at rest using AES-256 encryption.
• Password Hashing: Account passwords are never stored in plaintext. They are hashed using a robust, salted hashing algorithm (bcrypt or equivalent).
• Two-Factor Authentication (2FA): Optional 2FA is available for all registered accounts to provide an additional layer of authentication security.
• Access Controls: Access to User Personal Data within mpored's systems is restricted on a need-to-know basis, with role-based access controls enforced for all internal staff.
• Regular Security Audits: The Platform undergoes periodic third-party security assessments and penetration testing to identify and remediate vulnerabilities.
• Incident Response: mpored maintains a documented data breach response plan. In the event of a breach affecting your Personal Data, we will notify you and relevant authorities in accordance with applicable legal timelines.

While mpored takes all reasonable precautions, no online system is completely immune to risk. You also play a role in protecting your data by maintaining a strong, unique password for your mpored account and by not sharing your login credentials with any third party.

As a User of the mpored Platform, you hold the following rights with respect to your Personal Data. To exercise any of these rights, please contact us at [email protected]. We will respond to all verified requests within 30 calendar days.

The mpored Platform is strictly intended for individuals who are at least 21 years of age. We do not knowingly collect Personal Data from any person under the age of 21.

mpored employs an active age-gate process at registration and may request KYC documentation to verify that a User meets the minimum age requirement at any time. In the event that we discover Personal Data has been collected from a minor, that data will be immediately deleted and the associated account will be permanently closed without return of any deposited funds pending investigation.

If you are a parent or legal guardian and believe that a minor under your care has registered an account on mpored, please contact us immediately at [email protected] so that we may take prompt remedial action.

mpored reserves the right to amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements, or the scope of our services. When material changes are made to this Policy, we will:

• Update the "Last updated" date at the top of the sidebar and in the Policy document itself.
• Notify registered Users via the email address associated with their account, providing a summary of the material changes and the effective date.
• Display a prominent notice within the Platform at the time of the User's next login where the changes are considered materially significant.

Continued use of the Platform following the effective date of any amendment constitutes your acknowledgement of the revised Policy. If you do not accept the amended Policy, you should cease use of the Platform and contact support to request account closure.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your Personal Data by mpored, please contact us through the following channels:

For information on your responsible gambling rights and self-exclusion options, please visit our Responsible Gambling page. For the full terms governing your use of the Platform, please review our Terms & Conditions.